Uppy Support Options

Transloadit is providing Uppy free of charge. If you want you can self-host all components and never pay us a dime. There’s docs and tests and your Bug Reports and Feature Requests are always welcome on GitHub.

There is also a different category of support that we’d like to call Integration Help: making things work for you, that are already reported working for the larger community.

As much as we’d like to provide detailed integration help to each non-paying user, Uppy has reached a point where this is no longer sustainable for our small crew. We end up investing our time in a million different projects, but without money flowing back, we can’t ramp up our team along with the demand, spreading our team ever thinner, eventually grinding development to a halt.

This is not where we want to be, so in order to offer enthusiasts, businesses, and enterprises assistance in a sustainable way, we’re providing community based integration help for free at https://community.transloadit.com/c/uppy, and offer paid support via https://uppy.io/support.

This approach is new, we may make changes as we learn. Here are the current options in detail:


Support
🦄
Community
🥉
Bronze
🥈
Silver and up
Price anyone,
$0
included with all Transloadit Plans,
which start at $49/mo
Enterprise addons,
starting at $1499/mo
Bug Reports GitHub GitHub GitHub
Feature Requests GitHub GitHub GitHub & Transloadit
Integration Help Community Community & Transloadit Community & Transloadit
Support on Uppy client best effort ✅ General Guidance ✅ Guidance based on your use case and circumstances, code & operational reviews
Support on Transloadit-hosted Companion & Tus best effort ✅ General Guidance ✅ Guidance based on your use case and circumstances, code & operational reviews
Support on self-hosted Companion & Tus best effort -
Access to Transloadit-hosted Companion & Tus -
Access to Transloadit’s encoding features - ✅ 10GB included ✅ 0GB - unlimited
Guaranteed response times within office hours - <= 3 days <= 8h - 32h
1-on-1 access to core developers - 1h 1h - 20h
Health & Status - ✅ Access to Personal Transloadit Dashboard ✅ Access to Personal Transloadit Dashboard. Proactive monitoring & notifications
Support for non-current releases - - ✅ 0 - 10 releases back

If you want to apply for:

Afterwards you can contact Support, announcing your account’s email address.