Uppy Support Options
Transloadit is providing Uppy free of charge. If you want you can self-host all components and never pay us a dime. There’s docs and tests and your Bug Reports and Feature Requests are always welcome on GitHub.
There is also a different category of support that we’d like to call Integration Help: making things work for you, that are already reported working for the larger community.
As much as we’d like to provide detailed integration help to each non-paying user, Uppy has reached a point where this is no longer sustainable for our small crew. We end up investing our time in a million different projects, but without money flowing back, we can’t ramp up our team along with the demand, spreading our team ever thinner, eventually grinding development to a halt.
This is not where we want to be, so in order to offer enthusiasts, businesses, and enterprises assistance in a sustainable way, we’re providing community based integration help for free at https://community.transloadit.com/c/uppy, and offer paid support via https://uppy.io/support.
This approach is new, we may make changes as we learn. Here are the current options in detail:
Silver and up
|included with all Transloadit Plans,
which start at $49/mo
starting at $1499/mo
|Bug Reports||✅ GitHub||✅ GitHub||✅ GitHub|
|Feature Requests||✅ GitHub||✅ GitHub||✅ GitHub & Transloadit|
|Integration Help||✅ Community||✅ Community & Transloadit||✅ Community & Transloadit|
|Support on Uppy client||best effort||✅ General Guidance||✅ Guidance based on your use case and circumstances, code & operational reviews|
|Support on Transloadit-hosted Companion & Tus||best effort||✅ General Guidance||✅ Guidance based on your use case and circumstances, code & operational reviews|
|Support on self-hosted Companion & Tus||best effort||-||✅|
|Access to Transloadit-hosted Companion & Tus||-||✅||✅|
|Access to Transloadit’s encoding features||-||✅ 10GB included||✅ 0GB - unlimited|
|Guaranteed response times within office hours||-||<= 3 days||<= 8h - 32h|
|1-on-1 access to core developers||-||1h||1h - 20h|
|Health & Status||-||✅ Access to Personal Transloadit Dashboard||✅ Access to Personal Transloadit Dashboard. Proactive monitoring & notifications|
|Support for non-current releases||-||-||✅ 0 - 10 releases back|
If you want to apply for:
Afterwards you can contact Support, announcing your account’s email address.